Cancellation is Allowed only till we dispatch your order. No Return,No exchange. Kindly place an order only when you are sure. In case of any query,feel free to write us to bowflaunt@gmail.com Any item that may have been damaged during shipping will be replaced immediately only if you send us 360-degree unboxing video! You can drop us a message along with a photo & unboxing video of the damaged product and we will send you a new piece. Bow Flaunt does NOT accept forced returns and these are non-refundable.